Refund and Returns Policy
At natterjack running, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the natterjack website, you may return unused products in their original packaging with labels attched within 7 days of receipt for a refund or credit. with your Order Number on a sheet.
Refunds will be issued back to the original payment method where it is possible, if not we will issue you CREDIT note for the amount excluding shipping cost where it is applicable to use instore or website purchase, For purchases made with gift cards or vouchers, we’ll issue a credit in the form of a gift card or e-voucher. if you have a account on our webstore it will show up in your webstore account as CREDIT NOTE, customers who does not have webstore account, the credit note will be emailed to your email address that you have provided when placing the order.
Any goods which have been supplied according to your particular specification, or which are personalised or custom built cannot be returned in line with the Consumer Contracts Regulations 2013. All goods returned must meet the terms of our returns policy. Your statutory rights remain unaffected.
The cost of returning your purchase where we have sent the wrong item in error, or the item has arrived faulty / damaged will be refunded or credit given*. We recommend that you use an established courier company, with a tracked delivery service. *natterjack running will not reimburse any supplementary costs if you choose a delivery service other than the least expensive method.
Please complete the form on the reverse of your delivery note and include this with your return. This will inform us of the action you wish for us to take with your return.
successful returns and refunds will be issues within or after 28 days from the date your payment is cleared to our bank, not the date you paid or purchased the item.
Return Exclusions
You may return unused products in their original packaging and with the labels still attached within 7 days of receipt for a full refund. Unfortunately, we are unable to accept the following goods for returns, Credit Note or refunds, unless they are deemed to be faulty.
- Packs of socks that have been split.
- hydration packs.
- Packs of gloves that have been split.
- Clothing where the label has been removed.
- Any socks, underwear or base layers that have been worn.
- Blister packs that have been opened.
- Electronic Goods can be examined as they would in store, but to obtain a full refund or exchange you must not switch them on, start using them or install and input any data/software. The goods must be returned ‘as new’ and in their original packaging.
- Any goods which have been supplied according to your particular specification, or which are personalised or custom built.
- Second hand, ex-display or ex-demo goods unless they were delivered faulty.
- any shoes that worn.
Please Note: We DO NOT accept Returns or Refunds on Sale, Clearance, end of season sale items.
Return Address:
Natterjack Running, 159 Eastband St, Southport, PR8 1EE
Return Contact:
sales@natterjack.co.uk
Any online order queries DO NOT contact the store as our staff wont be able to help your online order/ Return, credit note or Refund,
always email us on above email with your order number.
We begin to process returns as soon as they are received by our returns department. We will only issue a refund, credit once the goods returned have been inspected and we are happy that the goods meet our returns terms and conditions. Depending on the nature of the return, goods may have to be sent to the supplier, brand owner, manufacturer for inspection, and we cannot guarantee a time scale of this inspection from the manufacturer, We do everything we can to make this process as quick as possible.
